Domestic Shipping

• Free Shipping On Orders Over $75 in continental United States!

• Orders can be shipped via USPS Priority or First Class Mail, Monday through Saturday in the continental United States. Your package will be sent tracked and insured.

• Orders are shipped out within 1-2 business days from time of purchase. 

• Your handmade jewelry comes securely packaged in a Rio Jewelry Studio gift box.

• Payment must be received at time of purchase.

• I will contact you via email once you have received your handcrafted jewelry to follow up and make sure you are pleased!

 

Can I Check the Status of My Domestic Order?

Yes, please feel free to email us with any questions regarding your order, contact@riojewelrystudio.com.

 

International Orders

Rio Jewelry Studio has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com. Free shipping does not apply to International Orders.

FAQs

What is the Delivery Time on International Orders

International orders are shipped using DHL, speed of deliveries are 3–5, 4–6, 5–8 days depending on your location.

Which Countries Do You Ship To?
International shipping is currently available WORLDWIDE from Rio Jewelry Studio. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I Check the Status of My Order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

Who Should I Contact for Questions About My International Order?

All inquiries regarding your international order should be directed to International Checkout at: 

EMAIL:  support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

Refunds

Your satisfaction is 100% guaranteed for professional craftsmanship, and I strive to create the absolute best handmade  jewelry possible for you, here at Rio Jewelry Studio.

• In the unlikely event that you find an issue with craftsmanship, please email me upon receiving your item, contact@riojewelrystudio.com and I will either fix it, or refund your money via PayPal. 

• If the item was damaged in transit, please email me first at contact@riojewelrystudio.com upon receiving the item and I will refund your total purchase cost and/or try my best to create another "one of a kind" similar to it. Please contact me for instructions on returning purchases damaged in transit.

If for some reason you find your jewelry was not what you expected, you may return it within 10 days from original date of purchase. Here is how to do it:

1. Please email me first at contact@riojewelrystudio.com within 48 hours of receiving the item, stating the reason for return. Your jewelry must then be returned within 10 days after you receive the item. I will provide you an address by email for the return.

2. Items can be returned only if they are unused and in the same packaging as they were shipped. Also, you must include the original receipt with date of purchase. Once the product has been received,  the total price minus shipping and insurance will be refunded. Please allow 5 working days for the refund to be processed back to the same card on which it was purchased. 

3. When returning your merchandise, please ship insured for the dollar amount of item and use a traceable carrier.

For any other questions regarding your jewelry purchase please email me, contact@riojewelrystudio.com I really want you to love it!

 

International Order Refunds

• Rio Jewelry Studio has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. All inquiries regarding your international order refund should be directed to International Checkout at: support@internationalcheckout.com.

• If the item is damaged in transit, it must be returned within 30 business days after you receive the item.

• Items can be returned only if they are unused and in the same packaging as they were shipped. We will refund the total price plus shipping and insurance.

 

Resizing

Adjusting Bracelet Size: please email me, contact@riojewelrystudio.com  for any costs that MAY be involved, including shipping and insurance: 

(Be sure to add insurance and use a traceable carrier when sending back bracelet for resizing) 

Repairs

Please contact me regarding repair and any costs that may or may not be involved, most pieces are very simple to repair, and I want you to cherish your piece for years to come! 

For orders in the US: contact@riojewelrystudio.com 

For international orders: support@internationalcheckout.com.